Return & Refund Policy
Effective Date: [Date]
Thank you for shopping with Hanoi Drip! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help. Please review our Return & Refund Policy below for more details on how to return items and request refunds.
1. Returns
We accept returns within [30 days] from the date of purchase for most items. To be eligible for a return:
- The item must be unused, unopened, and in the same condition as when you received it.
- The item must be in its original packaging.
- You must have the receipt or proof of purchase.
Non-returnable items:
- Gift cards
- Opened or used food or beverage items
- Personalized or custom products
To initiate a return, please contact us at [contact email] with your order number and the item(s) you wish to return. We will provide you with return instructions and a return authorization number (if applicable).
2. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
Refund Processing Time:
- Credit card refunds may take [5-10 business days] to process, depending on your bank or payment provider.
- For other payment methods, the refund timeline will vary.
Partial Refunds may be granted for items that are not in their original condition, damaged, or missing parts not due to our error.
3. Exchanges
If you received a defective or damaged item, we will gladly exchange it for the same product or a product of equal value. Please contact us immediately if you wish to exchange an item, and we will provide instructions on how to proceed.
4. Return Shipping
- Domestic Returns: You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to an error on our part (e.g., incorrect or defective items).
- International Returns: For international orders, return shipping costs are the responsibility of the customer. Please check with your local customs for any additional return costs that may apply.
We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [contact email] with your order number, a description of the damage or defect, and photos of the item. We will assist you with a replacement or refund.
6. Cancellations
If you need to cancel your order, please contact us as soon as possible. If your order has not yet been processed or shipped, we will be happy to cancel it and issue a refund. Once the order is shipped, our standard return and refund policy will apply.
7. Customer Service
If you have any questions or concerns regarding returns or refunds, please contact our customer service team at:
Email: [insert contact email]
Phone: [insert contact phone]
Address: [insert business address]
We are here to assist you and ensure you have the best shopping experience with us.